National
Resources
Mental Health Providers
You deserve to be happy. Don’t wait, use one of the many resources available!
National Suicide Prevention Lifeline
Contact: 1-800-273-8255
Chatline: Click to View Chatline
Hospitalization (Mental Health America)
If you are contemplating hospitalization as an option for yourself, it can reduce the stress of daily responsibilities for a brief period of time, which allows you to concentrate on recovery from a mental health crisis. As your crisis lessens, and you are better able to care for yourself, you can begin planning for your discharge. In-patient care is not designed to keep you confined indefinitely; the goal is to maximize independent living by using the appropriate level of care for your specific illness.
Trans Lifeline
Call: 877-565-8860
Crisis Text Line
Text: HOME to 741741
Black Virtual Wellness Directory
Find a Virtual Black therapist, doula, yoga teacher, mediator and much more.
BEAM is a 501 (c)(3) organization. Our mission is to remove the barriers that Black people experience getting access to or staying connected with emotional health care and healing. We do this through education, training, advocacy and the creative arts.
We are a collective of advocates, yoga teachers, artists, therapists, lawyers, religious leaders, teachers, psychologists and activists committed to the emotional/mental health and healing of Black communities.
Substance Abuse and Mental Health Services Administration
Call: 1-800-662-4357
Directory of Mental Health Providers & Programs serving the African-American Community
As the pioneering Black mental health advocacy group in the US, the BLHF provides access to localized and black-culturally competent therapy resources sourced through a network of clinicians, service providers, counselors, and thought leaders.
Ayana Therapy
Enter AYANA therapy – a user-friendly app we are launching that enables matching marginalized communities with compatible licensed therapists based on their unique experiences and identities across race, gender identity, class, sexuality, ethnicity, and ability. It allows for flexible, convenient and anonymous online communication (text, call and video call) and addresses barriers to care such as transportation issues, busy schedules and mobility challenges that people may face.
General Referral Support in Your Area
Search by State and find resources near you:
Government Family Services
Find your Local Food Bank
Planned Parenthood
Shelters, Legal Assistance Programs, Courthouse for Protection Order, & Sheriff Departments
If you need to talk to someone about an abusive relationship, you can call the National Domestic Violence Hotline at 1-800-799-7233
Bullying Prevention (National)
Bystanders are the key to bullying prevention. Speak up and stand up for yourself and others.
Stop Bullying (Federal site)
StopBullying.gov provides information from various government agencies on what bullying is, what cyberbullying is, who is at risk, and how you can prevent and respond to bullying.
State Anti-Bullying Laws & Policies
State and local lawmakers have taken action to prevent bullying and protect children 1 . Each jurisdiction, including all 50 states, the District of Columbia and U.S. territories (state), addresses bullying differently. Some have established laws, policies, and regulations 2 . Others have developed model policies schools and local educational agencies (districts) can use as they develop their own local laws, policies and regulations.
Scroll down the page to find the laws by state.
Pacer's National Bullying Prevention Center
PACER is committed to being a valuable online resource for students, educators, and families.
GLSEN
The Experiences of Lesbian, Gay, Bisexual, Transgender, and Queer Youth in Our Nation’s Schools
National School Climate Survey
Safe Schools for Alex
Max Schachter is a national school safety advocate. His youngest son Alex was one of the 17 innocent victims murdered in the Parkland school shooting. Max is currently the executive director of Safe Schools for Alex (SSFA), the 501(c)(3) he formed after the tragedy. Safe Schools for Alex provides the most current school safety best practices and resources to students, parents, school districts and law enforcement so that all children can learn in a safe environment.
For the first time, parents, schools, legislators, and law enforcement have a user friendly tool that details the incidents of violence and drugs inside each of Florida’s public schools. By analyzing the incidents of physical attack, drug use, bullying, sexual assault, weapons possession, and school suspensions this valuable tool will assist stakeholders in their efforts to reduce violence and create a positive healthy learning environment for all children.
Click here to visit the website
School Safety Dashboard (Florida, Kentucky, and Pennsylvania)
Bullying Prevention (FL)
Broward County Schools
Division of Student Services • Phone: 754-321-1550
At each school, the principal (or their designee) is responsible for receiving complaints anonymously or in-person alleging violations of the policy.
Miami-Dade County Schools
Division of Student Services • (305) 995-7338
At each school, the principal or the principal’s designee is responsible for receiving complaints anonymously or in-person alleging violations of the policy.
TRUST Program including LGBTQ Student Support and School Allies for Equity Network (SAFE) • Ms. Gladys Duran, District Chair – (305) 995-1778
Crisis Management Program • (305) 995-7319
- Mr. Frank Zenere, District Coordinator
- Ms. Arlene Lindsay-Marshall, School Social Worker
- Ms. Dally Pelaez, School Social Worker
- Ms. Kimberlee Williams, School Social Worker
- Bullying and Harassment Reporting/Consultation
- Critical Incident Response/Crisis Management Services
- Suicide Prevention/Intervention/Reporting/Consultation
Palm Beach County Schools
- Call the District Bullying Hotline at 561-434-8200.
- Click here to complete the District Bullying Report.
- Click here to complete a School-site Bullying/Harassment Anonymous Drop-Box Report and file it in the drop boxes placed at various locations on the campus.
LGBTQ+ Support
Resources available for lesbian, gay, bi-sexual, transgender, queer, questioning, as well as allies and parents and friends of the community:
The Trevor Project
Call TrevorLifeline: 1-866-488-7386
Text TrevorText: Text START to 678-678
Trans Lifeline
Call: 877-565-8860
GLSEN
Call: 212-727-0135
PFLAG
Call: 212-727-0135
Southern Legal Counsel
Best Places to Work for LGBTQ Equality 2021
LGBTQ+ Glossary
“It’s important to note that some terms carry derogatory connotations but have been reclaimed by the LGBTIQA+ community over time, and shouldn’t be used about someone unless you’re fully aware that they identify with them.”
LGBTQ+ Competency
Below is a list of organizations providing workshops on gender, orientation and LGBTQ+ competency:
Transpire Trainings
Phone: 786-475-6061
Email: Info@TranspireTrainings.com
The Transgender Training Institute
TTI is a team of transgender and non-binary educators who facilitate professional development and personal growth trainings. We provide tailored trainings for a wide range of clients, and also offer webinars and classes for individuals.
Phone: 267.225.7845
Experiencing Homelessness
Find resources such as food banks and shelters.
National Runaway Safeline
Call:1-800-RUNAWAY or 1-800-786-2929
The National Domestic Violence Hotline
Everyone deserves relationships free from domestic violence. When you’re ready, we’re here to listen with confidential support 24/7/365.
Call: 1-800-799-SAFE or 1-800-799-7233
Text: “START” to 88788
Find your Local Food Bank
National Health Care for the Homeless Council
Runaway & Homeless Youth and Relationship Violence Toolkit
Housing and Homeless Resources
African American Cultural Competency Training
Cultural competence is the ability of an individual to understand and respect values, attitudes, beliefs, & mores that differ across cultures, and to consider and respond appropriately to these differences in planning.
Black Emotional and Mental Health Collective (BEAM)
Boris Lawrence Henson Foundation
Training for Change
We’re dedicated to transformation – beyond training new skills and tools, we support folks to wage conflict, challenge self-limiting beliefs, practice emotional intelligence, and expand what’s possible for them and their groups. We believe training is most effective when it builds on the wisdom of people’s lived experience. Our participant-centered practice follows emerging group dynamics in a workshop, adapts to local cultures and theories of change, and is oriented toward action – we call it Direct Education.
Black Youth Project 100
Founded in 2013, BYP100 (Black Youth Project 100) is a member-based organization of Black youth activists creating justice and freedom for all Black people. BYP100 was, at one point, just a hashtag for the 2013 “Beyond November Movement Convening” developed through the vision and leadership of Cathy Cohen.
Race Forward
Therapy for Black Girls
So often the stigma surrounding mental health issues and therapy prevents Black women from taking the step of seeing a therapist. This space was developed to present mental health topics in a way that feels more accessible and relevant.
Sexual Assault
The trauma of sexual assault can leave survivors with physical, emotional & psychological wounds. Each survivor has different experiences & needs, and may process and recover from trauma in their own way. See what’s available, you’re not alone.
National Sexual Assault Hotline
Call: 800-656-4673
National Child Abuse Hotline/Childhelp
Text/Call: 1-800-4-A-CHILD (1-800-422-4453)
National Human Trafficking Hotline
Call: 1 (888) 373-7888
National Sexual Violence Resource Center (NSVRC)
Human Trafficking
Know the signs and report human trafficking:
National Human Trafficking Hotline
Call: 1 (888) 373-7888
Indicators of Human Trafficking
Polaris
Human Trafficking Survivor Assistance
Housing and Homeless Resources
National Sexual Violence Resource Center (NSVRC)
Domestic Violence
Domestic violence takes many forms: physical; emotional; economic; stalking and harassment; and sexual. Learn more or seek assistance:
The National Domestic Hotline
Call: 1-800-799-SAFE or 1-800-799-7233
Text: “START” to 88788
National Dating Abuse Helpline
Call: 1-866-331-9474
National Child Abuse Hotline/Childhelp
Text/Call: 1-800-4-A-CHILD (1-800-422-4453)
Search by State: Shelters, Legal Assistance Programs, Courthouse for Protection Order, & Sheriff Departments
If you need to talk to someone about an abusive relationship, you can call the National Domestic Violence Hotline at 1-800-799-7233
Safe Housing Partnerships
Runaway & Homeless Youth and Relationship Violence Toolkit
When Georgia Smiled
We support organizations and programs that build awareness, offer solutions and address the needs of children and families to live healthy, safe and joy-filled lives free of domestic violence and sexual assault.
Eating Disorders
At least 30 million Americans are suffering from an eating disorder—a type of mental illness that, left untreated, can cause life-threatening mental and physical complications. Recovery is possible. Please explore available resources:
Find a Support Group
ANAD was founded in 1976 by Vivian Meehan, a nurse whose daughter had been diagnosed with anorexia and was unable to find support for eating disorders. Vivian started her own eating disorders support group in her basement in Highland Park, Illinois, and served as ANAD’s president until she retired in 2009.
Eating Disorder Treatment
Eating Disorder Intervention
Examples of addictions that may warrant an intervention include:
- Alcoholism
- Prescription drug abuse
- Street drug abuse
- Compulsive eating
- Compulsive gambling
Medline Plus
The National Eating Disorders Association (NEDA)
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(800) 931-2237
Monday—Thursday 11am—9pm ET
Friday 11am—5pm ET
Translation services are available on the phone.
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(800) 931-2237
Pilot hours: Monday—Thursday 3pm—6pm ET
Standard text messaging rates may apply.
Crisis Text Line
If you are in a crisis and need help immediately, text “NEDA” to 741741 to be connected with a trained volunteer at Crisis Text Line. Crisis Text Line provides free, 24/7 support via text message to individuals who are struggling with mental health, including eating disorders, and are experiencing crisis situations.
National Institute of Mental Health
There is a commonly held misconception that eating disorders are a lifestyle choice. Eating disorders are actually serious and often fatal illnesses that are associated with severe disturbances in people’s eating behaviors and related thoughts and emotions. Preoccupation with food, body weight, and shape may also signal an eating disorder. Common eating disorders include anorexia nervosa, bulimia nervosa, and binge-eating disorder.
Self Harm
There are many reasons why people self-harm, but the causes usually stem from difficult emotions. Self-harming has been described as a “physical expression of emotional distress.” Please seek available resources for less harmful coping mechanisms:
Get Help Now
HelpGuide
Do you want to stop hurting yourself? Learn about self-injury and how you can feel better without harming yourself.
National Alliance on Mental Illness
Whether a person has recently started hurting themselves or has been doing it for a while, there is an opportunity to improve health and reduce behaviors. Talking to a doctor or a trusted friend or family member is the first step towards understanding your behavior and finding relief.
The Jed Foundation
To Write Love on Her Arms (TWLOHA)
Mental Health America (MHA)
Substance Abuse
Reduce the impact of substance abuse and find resources
The Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s National Helpline: 1-800-662-HELP (1-800-662-4357)
Find Treatment
Opioid Treatment Program Directory: Click to View Webpage
Alcoholics Anonymous
Read Daily Reflections: Click to View Webpage
Narcotics Anonymous
Resources for Families Coping with Mental and Substance Use Disorders
Sober Black Girls Club
For Black girls who are considering putting the bottle down… This community is for you. Being a Black woman in a patriarchal, racist society can be overwhelming. It is exhausting. We experience prejudice, racism, and other acts of hate at our schools, work, and homes- with our friends and neighbors. We encounter high rates of domestic violence, rape, and homicide. We are disproportionately punished in schools. We are racially profiled and subjected to police brutality. We are incarcerated at more than five times the rate of white women and are three and a half times more likely to die during childbirth than they are. We make less than other women in the workspace, regardless of the degrees we have obtained. Our traumas run so deep that we often feel stuck as if we will never find solutions to the struggles we face. So we are here for you. It doesn’t matter if you are already living a sober life or just contemplating it. You are wanted, needed, and loved. Our struggles do not define us.
Disabilities
National Council on Disability
The National Council on Disability (NCD) is an independent federal agency that provides advice and recommendations to the President, Congress, and executive branch agencies. NCD does not provide direct legal or advocacy services to people with disabilities. However, below is a list of resources to assist individual inquiries seeking such services which are most likely to be found at the city or state level.
A Guide to Disability Rights Laws
This guide, a publication of the U.S. Department of Justice, provides summaries of all major disability rights laws and appropriate federal contact information for more information.
Americans with Disabilities Act (ADA)
This U.S. Department of Justice website contains valuable information regarding ADA standards, technical assistance, new or proposed regulations, an ADA Help Line, a toolkit for state and local governments, and other valuable information.
ADA Information Line (800) 514-0301 (Voice) (800) 514-0383 (TTY)
Disability Discrimination
Disability discrimination occurs when an employer or other entity covered by the Americans with Disabilities Act, as amended, or the Rehabilitation Act, as amended, treats a qualified individual who is an employee or applicant unfavorably because he or she has a disability.
Job Accommodation Network (JAN)
The Job Accommodation Network (JAN) is the leading source of free, expert, and confidential guidance on job accommodations and disability employment issues. Serving customers across the United States and around the world for more than 35 years, JAN provides free one-on-one practical guidance and technical assistance on job accommodation solutions, Title I of the Americans with Disabilities Act (ADA) and related legislation, and self-employment and entrepreneurship options for people with disabilities.
Office of Disability Employment Policy (ODEP)
ODEP’s mission is to develop and influence policies and practices that increase the number and quality of employment opportunities for people with disabilities.
Corona Virus (COVID)
Get updated news on the virus, food assistance, managing mental health and well-being, how to cope as a student, etc.
Resources for Individuals & Families
“As part of the federal response to the novel Coronavirus (COVID-19), the Food and Nutrition Service plays a vital role by responding to nutrition assistance needs during this pandemic. Through our state and local partners, FNS is working to ensure that children and low-income Americans maintain access to food. In addition, the consumer resources listed below are provided to help individuals and families like you during this time of exceptional need and uncertainty.”
Resources Available on Website:
Requesting SNAP or WIC Assistance, Using Your SNAP and WIC Benefits, Access to Food While School Is Closed, Activities for Families at Home, Hand washing Resources, Additional Food Assistance, Find Meals for Kids
Resources to Support Youth and Families
These can be difficult times for young people and those who work with them. Below are resources on topics affecting youth and how supportive adults can help.
Resources Available on Website:
Vaccines, Child Care, Education, Employment/Unemployment Insurance, Finances/Economic Impact Payments/Taxes/Student Loans, Food and Nutrition, Health/Mental Health/Stress and Coping, Human Services/Community-Based Organizations, Safety/Domestic Violence
Youth Insights on the High School Experience During a Year of Upheaval
This report(link is external) from America’s Promise Alliance makes several recommendations for supporting young people now and in the coming years and suggests state and district leaders prioritize support for high school students in the allocation of their federal recovery funds. Recommendations for schools and districts include addressing student wellbeing through partnerships with mental health service providers, supporting inclusive classroom discussions about the history of race and racism in the United States, and strengthening students’ connections with their peers and teachers.
Waivers and Other Flexibilities to Promote Innovation in Services for Disconnected Youth
Application Deadline: August 23, 2021
Performance Partnership Pilots for Disconnected Youth (P3) gives local, state, and Tribal governments flexibility to innovate to improve the outcomes of disconnected youth, offering waivers of federal requirements that impede effective and integrated service delivery. It also offers the ability to blend funds from multiple federal programs, eliminating the need to account for and report on them separately.
School-Based Strategies for Addressing the Mental Health & Well-Being of Youth in the Wake of COVID-19
This guidance(link is external) from the Societal Experts Action Network and the Forum for Children’s Well-Being identifies school-based strategies for addressing the mental health and well-being challenges among youth that arose during the COVID-19 pandemic.
National Alliance on Mental Illness (NAMI) COVID-19 Guide
The coronavirus (COVID-19) has resulted in an unprecedented crisis that affects not only our physical health and daily lives, but also our mental health. To address these needs, NAMI is committed to providing credible information and resources to help people navigate through this crisis. In this guide, you will find answers to questions ranging from how to manage anxiety during this difficult time, to how to access medication while in quarantine, to how to deal with the loss of a loved one to COVID-19.
Emotional Wellbeing During the COVID-19 Outbreak
Infectious disease outbreaks such as COVID-19, as well as other public health events, can cause emotional distress and anxiety. Feeling anxious, confused, overwhelmed or powerless is common during an infectious disease outbreak, especially in the face of a virus with which the general public may be unfamiliar. These feelings of distress and anxiety can occur even if you are not at high risk of getting sick. People that are feeling emotional distress related to COVID-19 can take actions to help support themselves and others.
Centers for Disease and Control (CDC)
Got Questions about COVID-19?
You can find the most up-to-date information about coronavirus disease 2019 on CDC’s COVID-19 website. This page includes information such as:
How to find a COVID-19 vaccine near you
Frequently asked questions and answers (FAQs) about COVID-19 vaccination
COVID-19 vaccine information for you and your family
General FAQs about COVID-19
FAQs for business and workplace setting
Information for healthcare professionals
Travel guidance
Helpful tips on how to prevent getting sick and more.
Combatting COVID-19 Fraud
Throughout the country, federal, state, and local law enforcement are on high alert to investigate reports of individuals and businesses engaging in a wide range of fraudulent and criminal behavior
Individual Hunger Resources
Immediate Food Assistance
If you’re hungry now:
- Call the USDA National Hunger Hotline at 1-866-3-HUNGRY (1-866-348-6479) or 1-877-8-HAMBRE (1-877-842-6273). Information is available in English and Spanish. The hotline operates Monday through Friday, 7:00 AM to 10:00 PM Eastern Time.
- Contact community or religious organizations to find a local food bank or food pantry.
Find your Local Food Bank
Food Assistance
Learn how to get nutritious food for yourself and your family through SNAP (food stamps), D-SNAP, and WIC for women, infants, and children. Apply for school meals for your kids and supplemental food for seniors. Find out how food programs can provide emergency help during the COVID-19 pandemic.
Food Stamps and Meal Programs During the COVID-19 Pandemic
Because of the COVID-19 pandemic, it may be easier for you and your family to get food stamps and take part in meal programs. Contact your state’s social services agency to see if you’re eligible.
During the pandemic:
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Food stamp (SNAP) recipients may receive additional funding.
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Parents can pick up school meals for their kids to eat at home.
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People can enroll in food programs remotely rather than in person. This applies to programs for pregnant women, families, seniors, and people with disabilities.
Supplemental Nutrition Assistance Program (SNAP) Ending Hunger and Moving
SNAP provides nutrition benefits to supplement the food budget of needy families so they can purchase healthy food and move towards self-sufficiency.
Food Stamps State List
Find Food Stamp assitance in your state
Children and Family Hunger Resources
National School Lunch Program
The National School Lunch Program (NSLP) is a federally assisted meal program operating in public and nonprofit private schools and residential child care institutions. It provides nutritionally balanced, low-cost or free lunches to children each school day. The program was established under the National School Lunch Act, signed by President Harry Truman in 1946.
School Breakfast Program
The School Breakfast Program (SBP) provides reimbursement to states to operate nonprofit breakfast programs in schools and residential childcare institutions. The Food and Nutrition Service administers the SBP at the federal level. State education agencies administer the SBP at the state level, and local school food authorities operate the program in schools.
Special Milk Program
The Special Milk Program (SMP) provides milk to children in schools and childcare institutions who do not participate in other federal meal service programs. The program reimburses schools for the milk they serve. Schools in the National School Lunch or School Breakfast Programs may also participate in the Special Milk Program to provide milk to children in half-day pre-kindergarten and kindergarten programs where children do not have access to the school meal programs.
Child and Adult Care Food Program
The Child and Adult Care Food Program (CACFP) is a federal program that provides reimbursements for nutritious meals and snacks to eligible children who are enrolled for care at participating child care centers and day care homes. CACFP also provides reimbursements for meals served to children and youth participating in afterschool care programs, children residing in emergency shelters, and enrolled in day care facilities.
Summer Food Service Program
The Summer Food Service Program (SFSP) is a federally-funded, state-administered program. SFSP reimburses program operators who serve free healthy meals and snacks to children and teens in low-income areas.
Team Nutrition
Team Nutrition is an initiative of the USDA Food and Nutrition Service to support the child nutrition programs through training and technical assistance for foodservice, nutrition education for children and their caregivers, and school and community support for healthy eating and physical activity.
Community Food Systems
The Office of Community Food Systems helps child nutrition program operators incorporate local foods in the National School Lunch Program and its associated programs, as well as the Summer Food Service Program and Child and Adult Care Food Program. In addition, OCFS staff works with tribal communities to respond to their desire to better incorporate traditional foods into meal programs.
Protestor Rights
The First Amendment protects your right to assemble and express your views through protest. However, police and other government officials are allowed to place certain narrow restrictions on the exercise of speech rights. Make sure you’re prepared by brushing up on your rights before heading out into the streets.
Stopped by Police
Being stopped by police is a stressful experience that can go bad quickly. Here we describe what the law requires and also offer strategies for handling police encounters. We want to be clear: The burden of de-escalation does not fall on private citizens — it falls on police officers. However, you cannot assume officers will behave in a way that protects your safety or that they will respect your rights even after you assert them. You may be able to reduce risk to yourself by staying calm and not exhibiting hostility toward the officers. The truth is that there are situations where people have done everything they could to put an officer at ease, yet still ended up injured or killed.
LGBTQ Rights
The legal landscape for LGBTQ people is constantly evolving. If you think you have been discriminated against and would like our assistance, please visit our Report LGBTQ and HIV Discrimination Page and we can help you figure out whether you are protected under federal or state laws.
Dreamers (DACA)
Learn about your rights to be protected as a Deferred Action for Childhood Arrivals recipient.
Your Rights that can be Printed or Saved to your Phone
Download, print, cut-out and carry this card with you. You can share these cards with family and friends. This card can protect you if immigration or the police question you. The card will tell immigration or the police that you are exercising your constitutional rights.
National Immigration Law Center
Get information on:
When Encountering Law Enforcement. Immigration Raids, Immigration Enforcement at Health Care Facilities: Providers’ and Patients’ Rights, Immigration Enforcement at Workplaces, Participating in Demonstrations, National Origin Discrimination
Stop Asian Americans and Pacific Islanders Hate (Stop AAPI Hate)
In response to the alarming escalation in xenophobia and bigotry resulting from the COVID-19 pandemic, the Asian Pacific Policy and Planning Council (A3PCON), Chinese for Affirmative Action (CAA), and the Asian American Studies Department of San Francisco State University launched the Stop AAPI Hate coalition on March 19, 2020. The coalition tracks and responds to incidents of hate, violence, harassment, discrimination, shunning, and child bullying against Asian Americans and Pacific Islanders in the United States.
We would like to extend a very special thank you to the Miami Dolphins’ Football Unites program for being the Presenting Sponsor of NVEEE’s Peace Ambassador Leadership Program. Applications are open to high school students until September 30th.
Apply at NVEEE.org/PALP
We Care Campaign! Buy your Resource Sticker Now!
Join NVEEE’s “We Care” campaign! It’s important for people to know the resources that are available to them. By receiving a free sticker, you are providing those around you with resources that may benefit their mental health; and we at NVEEE thank you!
*Please allow 2-4 weeks for your sticker to arrive. NVEEE is not affiliated with the listed organizations. This sticker is for informational purposes only. If you would like to request a resource, scroll further to make a submission. Claiming a free sticker means that you agree to receive our newsletter via the email provided (you can unsubscribe anytime).
No Luck?
We want to accommodate as much as we can. We are here to help YOU. Send us a message if:
- You were unable to find resources within with your region. Provide your State and County, and what services you were searching for
- A resource you used was unreliable (meaning it was either out-dated, incorrect, or a negative experience)